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TERMS & CONDITIONS

Welcome to Ascension! By accessing and using our website, you agree to these terms and conditions. Please read them carefully before making a purchase or engaging with our services.

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1. Information About Us

Ascension is operated by Ascension, a company registered at by.ascension.com. For enquries, contact us at:

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2. The Contract and Concessionary Brand

When purchasing from Ascension, you are entering into a contract with us. Unless stated otherwise, all products sold are under the Ascension brand. Any concessionary brands will be clearly identified.

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3. Service Availability 

Our website and services are available worldwide, subject to delivery restrictions in certain regions. We reserve the right to suspend or restrict service for maintenance, updates, or technical issues.

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4. Your Status

By placing an order, you are confirming that:

  • You are at least 18 years old or have parental/guardian consent

  • You are legally capable of entering into a binding contract

  • All details you provide are accurate and up to date

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5.  How the Contract is Formed Between You and Us

  • Once you place an order, you will receive an acknowledgment email. This does not signify acceptance. A contract is formed when we send a shipping confirmation and dispatch the product.

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6. Delivery

  • We aim to deliver within the estimated timeframe provided during checkout. Delays caused by customs, weather, or other unforeseen circumstances are beyond our control.

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International Delivery

  • International orders are subject to additional shipping costs, customs duties, and taxes, which are the buyers responsibility. Delivery times may vary by destination.

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7. Price and Payment

  • All prices are in GBP and include applicable taxes unless otherwise stated. Shipping fees are calculated at checkout. Payment must be completed at the time of purchase through our secure payment options.

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8. Customer Care Policy

  • At Ascension, we prioritise your satisfaction. Our customer care team is here to assist with inquiries about orders, returns, or product-related issues.

  • Contact Us: by.ascension@hotmail.com

  • We aim to respond to all inquiries within 24-48 hours

  • If you are dissatisfied with any aspect of your shopping experience, let us know, and we will work to resolve it promptly.

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9.  Privacy and Safety Policy

We take your privacy and safety seriously. Ascension ensures that: 

  • Your personal data is securely processed and stored

  • Payment transactions are encrypted ussing SSL (Secure Socket Layer) technology

  • We never sell or misuse your personal information

  • For detailed information, see our Privacy Policy below

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10. Privacy Policy

We respect your privacy and are committed to protecting your personal information

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Information We Collect

  • Personal Data: Name, email, address, phone number, and payment details when you make a purchase

  • Non-Personal Data: Browsing activity, IP address, and cookes for analytics and performance tracking

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How We Use Your Information

  • To process orders and deliver products

  • To communicate with you regarding your order status, promotions, or updates (if opted-in)

  • To improve website functionality and customer experience

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Sharing Your Information

  • We share data only with trusted third parties, such as payment processors and shipping providers, necessary to complete your order. We do not sell your data to any third party.

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Your Rights

  • Access and Update: You can update your personal information via your account by contacting us

  • Opt-Out: You may opt out of promotional communication at any time

  • Delete Data: Contact us to request deletion of your personal data

For any privacy-related inquiries, contact: by.ascension@hotmail.com

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11. Your Right to Cancel the Contract

You have the right to cancel your order within 14 days of receiving your items. To exercise this right, notify us in writing at by.ascension@hotmail.com. Products must be returned in their original condition within 14 days of cancellation.

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12. Returns amd Refunds

We accept returns within 14 days of purchase, provided the items are unworn, unused, and in their original packaging.

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Refunds

  • Refunds will be issued to the priginal payment method once the returned items are recieved and inspected. This process may take 5-10 business days.

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Faulty Products 

  • For faulty or defective products, contact us immdiately at by.ascension@hotmail.com. We will arrange for a full refund.

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13. Fair Use Policy

We reserve the right to refuse returns or cancel prders if we believe our policies are being abused, such as excessive returns or fraudulent activity.

 

14. Our Rights to Cancel the Contract

We reserve the right to cancel any order for the following reasons:

  • Product unavailibilty

  • Payment issues

  • Suspected fraudelent activity

If we cancel your order, you will receive a full refund

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15. Our Liability

Our liability is limited to the value of the products purchased. We are not respomsible for indirect of consequential losses, such as loss of income or data, caused by the use of our website or products,

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16. Events Outside Our Control

We are not liable for delays for failures caused by events outside our control, such as natural disasters, strikes, or technical disruptions.

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17. Intellectual Property Rights

All content on our website, including logos, images, and text, is owned by Ascension and protect by intellectual property laws, and trademark. Unauthorised use is prohibited, and legal action will be put in place.

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18. Other Important Terms

  • These terms constitute the entire agreement between you and Ascension

  • If any provision is deemed unenforceable, the remaining terms will still apply

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19. After-Sales Services

We offer after-sales support for issues with your purchase. Contact us at by.ascension@hotmail.com for assistance with repairs, replacements, or product care.

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20. Promotions

Promotional efforts are subject to specific terms outlined at the of the promotion. Discounts cannot be combined or applied to previous purchases.

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21. Contact Us

For questions about our Terms and Conditions, Privacy Policy, or anything else, please contact us at:

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Payment Methods

PAYMENT METHODS

  • Credit / Debit Cards

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