SHIPPING & RETURNS
SHIPPING POLICY
At Ascension, we are dedicated to ensuring that your order reaches you as quickly and safely as possible. Please read our shipping policy below:
Pre-Orders
For pre-order items, please refer to the specific product page to estimated delivery times. Once pre-ordered items are ready, they will be shipped within 1-2 weeks.
Shipping Rates
Shipping costs are calculated at checkout based on your location and chosen shipping method.
Delivery Times
Domestic orders typically arrive within 2-5 business days afetr shipping, depending on the shipping method selected. International shipping times vary by location, usually ranging from 7-14 business days.
Tracking
Once your order has been shipped, you will recieve a tracking number to monitor your package's progress. Please allow up to 24 hours for the tracking information to update.
RETURNS & EXCHANGE POLICY
At Ascension, we want you to love your purchase. If you are not completely satisfied, you can return your item within 14 dys of delivery for a refund. Please note, we do not offer exchanges at this time.
All returns are subject to a £2.99 charge per product, which covers restocking and handling fees. This amount will be deducted from your refund.
Conditions for Returns
Items must be unworn, unwashed, and in their original condition with tags still attached. Unfortunately, we cannot accept returns for items that show signs of wear or damage.
How to Request a Return
To initiate a return, please contact our customer service team at by.ascension@hotmail.com with your order number and reason for return. Once approved, we will provide instructions on how to send your item(s) back.
Refunds
Refunds will be issued to your original payment method once the returned item is received and inspected. Please allow 5-7 business days for processing.
If you have any questions or need assisstance, feel free to reach out to us. We are here to ensure your experience with Ascension is a great one!